Account and access
Check that you are using the account connected to your workspace or staff invitation. Tell us the workspace name and the screen where you cannot continue. Never send a password or sign-in code.
Branches and staff questionsSupport
Help with Lab Lords.
Need help with your library or account? Email us with your workspace name and what you need to do.
Email actions open a draft for you to review and send. If no email app opens, copy lablords.in@gmail.com into your email service. Still choosing a product or plan? Contact us.
What would you like help with?
Start with the relevant guidance, then include the useful details when you email us.
Set up your library
Check your first branch details, seat numbering and shift times before confirming setup. Tell us which step needs clarification.
Read the setup walkthroughAdd or import students
Review flagged fields before confirming an import. For an issue, share the error text and row number first, with personal information removed.
Review the import stepsSeats and shifts
Check the selected branch, shift and assignment dates. If an assignment is rejected, describe the timing and error without sharing unnecessary student details.
Understand seat assignmentsStudent fee records
Check the student record, fee period and amount recorded. Explain which value looks wrong. Student fee records are separate from your Lab Lords subscription charges.
Understand fee recordsSubscription and renewal
The owner can review the plan, subscription status and renewal in organization billing settings. Use the billing guidance below if payment succeeded but access is missing.
Get billing helpHelp with billing and paid access
If a successful subscription payment has not activated access within 15 minutes, email us with your organization name, account email, Razorpay payment ID, payment time and a redacted payment screenshot. We normally respond within one business day, as set out in the activation policy.
For an incorrect charge or refund request, also include the charge date, amount and what went wrong. The refund policy explains eligibility, the 7-calendar-day request window and processing after approval.
Product support
Tell us what happened
The form prepares an email with your report. Review it in your email app before sending.
- The page or task where the issue happened.
- What you expected and what happened instead.
- Screenshots, error text, browser details and timestamps when available.
- Remove passwords, authentication codes, tokens and student personal details before sharing a screenshot or report.
If the draft does not open, copy your report into an email to this address. This form does not submit a ticket or send a message from the website.